Thank you for shopping with Ashshree Gold & Sons. We take pride in the quality and craftsmanship of our jewelry. If you are not fully satisfied with your purchase, please review our Return & Refund Policy below.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item is unused, unworn, and in its original condition.
- The product is returned within 7 days of delivery.
- The original packaging, tags, and invoice are intact.
2. Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized jewelry
- Items bought during clearance or promotional sales
- Products that show signs of wear or damage
3. Return Process
To initiate a return, please contact us at support@ashshreegold.com with your order number and reason for return. Our team will guide you through the return process.
4. Refunds
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 5-7 business days through the original payment method.
5. Shipping Costs
Return shipping charges will be the responsibility of the customer unless the return is due to a damaged or incorrect product sent by us.
6. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 24 hours of delivery with photographs of the item. We will offer a replacement or full refund upon verification.
7. Contact Us
For any questions regarding our Return & Refund Policy, feel free to reach out to:
Ashshree Gold & Sons
Email: support@ashshreegold.com